Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using the Growthloom website, or by entering into a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service together with any referenced policies. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case the terms “you” and “your” refer to that entity. If you do not agree with any part of these Terms, you must not use our website or services.

2. Description of Services

Growthloom provides digital growth and marketing systems, including but not limited to marketing strategy, marketing automation, lead generation and conversion optimization, review and reputation management, and multi-location or franchise-style growth frameworks. The specific scope, deliverables, timelines, and fees applicable to your engagement are defined in a separate written proposal, statement of work, or service agreement (collectively, the “Service Agreement”). In the event of any conflict between these Terms and a signed Service Agreement, the Service Agreement controls with respect to the subject matter it addresses.

We reserve the right to modify, suspend, or discontinue any aspect of our website or general service offerings at any time. We will provide reasonable notice of material changes that affect active engagements.

3. Engagement and Onboarding

An engagement commences only upon mutual written agreement and, where applicable, receipt of the agreed initial payment. During onboarding, you agree to provide accurate, complete, and timely information, including access to relevant accounts, analytics, advertising platforms, and brand assets necessary for us to perform the services. Delays in providing required access or information may affect timelines, and we are not responsible for performance shortfalls resulting from such delays.

4. Client Responsibilities

You are responsible for: (a) ensuring that all materials, content, and information you provide are accurate, lawful, and do not infringe the rights of any third party; (b) maintaining the security of your own accounts and credentials; (c) obtaining and maintaining any licenses, permits, or consents required for your business and its marketing; and (d) reviewing and approving deliverables within agreed timeframes. You retain full responsibility for the legal compliance of your underlying products, services, and business operations.

5. Fees, Invoicing, and Payment

Fees for services are set out in your Service Agreement and are generally billed on a recurring monthly retainer, project, or milestone basis. Unless otherwise stated, fees are quoted in United States Dollars and are exclusive of applicable taxes, third-party advertising spend, software subscriptions, and platform fees, which are your responsibility. Invoices are payable in accordance with the terms specified in your Service Agreement. Late or missed payments may result in suspension of services. Detailed payment, billing, refund, and cancellation provisions are set out in our Refund & Cancellation Policy.

6. Intellectual Property

All proprietary methodologies, frameworks, templates, internal tools, and pre-existing materials used by Growthloom remain our exclusive property. Upon full payment, you receive a license to use the final deliverables created specifically for you for your internal business purposes. Materials, content, trademarks, and assets you provide to us remain your property, and you grant us a limited license to use them solely to perform the services. Nothing in these Terms transfers ownership of either party’s pre-existing intellectual property. Further detail is provided in our broader intellectual property provisions.

7. Confidentiality

Each party may have access to confidential information of the other. Both parties agree to use such confidential information solely for the purpose of the engagement and to protect it with the same degree of care used for their own confidential information. Confidentiality obligations do not apply to information that is publicly available, independently developed, or lawfully received from a third party without restriction.

8. Performance, Results, and No Guarantees

We apply professional skill, recognized practices, and structured frameworks to pursue your growth objectives. However, marketing outcomes depend on numerous factors outside our control, including market conditions, competition, your pricing and offering, the quality of your products or services, third-party platform behavior, and your own responsiveness. Accordingly, we do not guarantee specific results, rankings, lead volumes, conversion rates, revenue, or return on investment. Any figures, ranges, or projections shared are illustrative and not promises of outcome. Please also review our Service Disclaimer.

9. Third-Party Platforms and Services

Our services frequently rely on third-party platforms, including advertising networks, analytics providers, automation software, and review platforms. Your use of those platforms is governed by their own terms and policies. We are not responsible for the availability, performance, pricing changes, policy changes, account suspensions, or actions of any third-party platform, and such events do not constitute a breach of these Terms by us.

10. Acceptable Use

You agree not to use our website or services for any unlawful, deceptive, or harmful purpose, and to comply with our Acceptable Use Policy. We reserve the right to decline or terminate any engagement that we reasonably believe involves prohibited, fraudulent, or reputationally harmful activity.

11. Term and Termination

The term of your engagement is defined in your Service Agreement. Either party may terminate in accordance with the notice provisions set out therein and in our Cancellation Policy. Upon termination, you remain responsible for fees accrued through the effective termination date. Provisions that by their nature should survive termination — including those relating to intellectual property, confidentiality, limitation of liability, and indemnification — will survive.

12. Limitation of Liability

To the maximum extent permitted by law, Growthloom and its team will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to these Terms or the services, even if advised of the possibility of such damages. To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or related to the services will not exceed the total fees paid by you to us for the services giving rise to the claim during the three (3) months preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Growthloom and its personnel from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) content, materials, or information you provide; (b) your products, services, or business operations; (c) your breach of these Terms or any applicable law; or (d) your infringement of the rights of any third party.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Colorado, United States, without regard to its conflict of laws principles. The parties will first attempt to resolve any dispute through good-faith negotiation. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the state and federal courts located in Colorado, unless otherwise agreed in writing.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The “Last updated” date at the top of this page indicates when the latest revision took effect. Your continued use of our website or services after changes become effective constitutes acceptance of the revised Terms.

16. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. These Terms, together with any Service Agreement and referenced policies, constitute the entire agreement between you and Growthloom regarding the subject matter and supersede all prior understandings.