Acceptable Use Policy

1. Purpose and Scope

This policy applies to everyone who accesses our website, communicates with us, or uses any service we provide. It complements our Terms of Service and any Service Agreement between us. Where this policy conflicts with a signed Service Agreement on a specific matter, the Service Agreement controls. We may update this policy as our services evolve and as new forms of misuse emerge.

2. General Standards of Use

You agree to use our website and services in a manner that is lawful, honest, and respectful of the rights of others. You are responsible for ensuring that all information, content, and materials you provide to us are accurate, that you hold the necessary rights to them, and that their use does not violate any applicable law, regulation, or third-party agreement.

3. Prohibited Activities

When using our website or services, you must not:

(a) violate any applicable local, state, national, or international law or regulation;

(b) engage in fraudulent, deceptive, or misleading practices, including the promotion of false claims, counterfeit goods, or deceptive advertising;

(c) infringe the intellectual property, privacy, publicity, or other rights of any person or entity;

(d) transmit any material that is defamatory, obscene, harassing, hateful, or otherwise objectionable;

(e) distribute malware, viruses, or any code designed to disrupt, damage, or gain unauthorized access to systems or data;

(f) attempt to gain unauthorized access to our systems, accounts, or networks, or to those of our clients or partners;

(g) interfere with or disrupt the integrity or performance of our website, services, or the platforms we work within;

(h) use our services to send unsolicited bulk communications in violation of applicable anti-spam laws; or

(i) misrepresent your identity, authority, or affiliation with any person or organization.

4. Restricted Industries and Content

We reserve the right to decline or discontinue work that involves industries, products, services, or content that we consider unlawful, high-risk, deceptive, or inconsistent with our standards and the policies of the platforms we operate within. This includes, without limitation, content that promotes illegal activity, exploits individuals, or violates the advertising policies of relevant networks. The determination of what falls within this category rests with us, acting reasonably.

5. Platform Compliance

Our services often operate within third-party platforms, each of which maintains its own rules and policies. You agree to comply with the applicable policies of any platform involved in your engagement, including advertising, review, and automation platforms. You acknowledge that platform providers may independently restrict, suspend, or remove accounts or content, and that such actions are outside our control.

6. Review and Reputation Integrity

In connection with our review and reputation management services, you agree not to request, encourage, or participate in the creation of false, fraudulent, incentivized-in-violation-of-platform-rules, or otherwise deceptive reviews. Our approach to reputation management is built on legitimate, policy-compliant practices designed to reflect genuine customer experiences.

7. Security and Account Responsibility

You are responsible for maintaining the confidentiality and security of any credentials, accounts, or access you provide to us or use in connection with our services. You must notify us promptly of any suspected unauthorized access or security incident. You must not probe, scan, or test the vulnerability of any system or network without authorization.

8. Monitoring and Enforcement

We do not routinely monitor all activity, but we reserve the right to investigate suspected violations of this policy and to take appropriate action. Such action may include removing or refusing content, suspending or terminating access or services, and reporting unlawful activity to the relevant authorities. We are not liable for any action taken in good faith to enforce this policy.

9. Consequences of Violation

Violation of this Acceptable Use Policy may result in the suspension or termination of your access to our website or services, without refund where permitted by your Service Agreement and applicable law, and without limiting any other remedies available to us. Serious or repeated violations may also be referred to law enforcement or other appropriate parties.

10. Reporting Misuse

If you become aware of any use of our website or services that violates this policy, we encourage you to report it to us promptly using the contact details below. We take reports seriously and will review them in accordance with our procedures.

11. Changes to This Policy

We may revise this Acceptable Use Policy from time to time to address new risks, legal requirements, or changes in our services. The “Last updated” date at the top of this page indicates when the latest revision took effect. Your continued use of our website or services after changes become effective constitutes acceptance of the revised policy.